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| This is Psychic Revelation's "Shipping Help & FAQ" section. Here we have covered the most commonly asked questions. If there is not an answer listed here for your particular question please click on the "Live Support" icon at the top of the page. If an online operator is available your question will be answered immediately. If no operator is available you may leave your question as a message and it will be answered by e-mail. |
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- Q: Do you combine shipping costs?
- A: Yes. Combined shipping costs are calculated automatically at checkout using live postal rates.
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- Q: Do you track shipments?
- A: All US shipments are sent delivery confirmation and hence there is a tracking number. International shipments are not tracked due to the prohibitive shipping cost to you.
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- How long will it take for my item to reach me?
- Items that are not handcrafted usually ship within one business day. The length of time taken to reach you will depend on where you live and which shipping option you chose.
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- Q: How long will my item take to be shipped?
- A: Most items are shipped within 24 hours. Handcrafted items are often completed to order and so may take longer.
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- Q: I don't want anyone knowing what my package contains. What can I do?
- A: We appreciate that not everyone lives in a tolerant area. Your package will be marked only with our parent company address: DPH Enterprises. There will be nothing else showing what it is or where it came from.
- Please Note: If you live outside the USA we have no option but to declare the contents to customs.
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- Q: I live outside the USA and I have paid for one of your items marked "USA only", when will I get it?
- A: You won't. Your money will be refunded. It's not that we don't want you to buy from us but that particular item is illegal under your country's laws for you to import.
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- Q: I live outside the USA and I want one of your items marked "USA only", why won't you send it?
- A: Because your country's postal regulations prohibit its importation.
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- Q: I live outside the USA. Will you mark my purchase as a gift so that I don't have to pay any import duty?
- A: No. We're not prepared to risk our business licence by breaking federal law for you.
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- Q: I see that your checkout system only uses the USPS, can I have it sent some other way?
- A: No. We only use the USPS.
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- Q: Why are some of your items marked USA only?
- A: Some items cannot be sent overseas due to postal regulations outside the USA.
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